Privacy & Security Policy

Information We Collect

When you place an online order, quote or enquiry, we collect the following personal information:

Your Name
Your Address for Orders and Quotes
Your Email Address
Your Phone Number
This information is necessary to contact you about your enquiry, to process your order and arrange delivery, to validate your card if paying by Debit or Credit Card and to provide a smooth ordering experience.

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your online order, quote or enquiry.
To send you order confirmations, updates, and receipts.
To contact you regarding any issues or changes with your order or quote.
To provide customer support.
To improve our services and website functionality.
We may also use your email address for marketing purposes, but only if you have explicitly agreed to receive promotional emails, otherwise we will not send you any marketing or promotional emails. You can opt-out of marketing communications at any time by following the unsubscribe link in any marketing email.

Payment Information Security

All payments on our website are securely processed using trusted and secure third-party payment providers. This includes credit and debit card payments made directly through the checkout.

We do not collect, store, or have access to your payment details. Your transaction is handled directly by third-party payment provider’s secure platform, which adheres to strict industry security standards.

Important: Your billing address is used to verify your card during checkout. If the address you enter doesn’t match the one registered to your card, your bank may decline the payment. This verification process helps us prevent common forms of card fraud and protects our customers from unauthorised transactions.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to ensure any data you provide is transmitted securely.

Secure Payment Gateways: All online payments are processed through trusted and secure third-party payment providers to safeguard your card details.

Active Threat Monitoring: We use security tools to regularly scan both our server and website for malware and vulnerabilities, helping to prevent unauthorised access and maintain site integrity.

While we take reasonable steps to secure the website and your information, please note that no method of transmission over the internet is completely secure. As such, we cannot guarantee absolute security. If you become aware of any security-related issues while using the website, please contact us immediately.

You are encouraged to take standard precautions when browsing online to help keep your devices secure. While we and our service providers maintain a secure and stable website environment, we are not liable for any technical issues or disruptions that may affect your device while using our website or linked third-party sites.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering your order (such as PayPal or delivery partners). These third parties are required to keep your information confidential and use it only for the purposes for which it was shared.

We may also disclose your information if required by law or in response to a valid legal request (e.g., a court order or government investigation).

Cookies

Our website uses cookies to enhance your experience, such as remembering your order details and preferences. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of the website and your ability to place orders.

Your Rights

You have the right to:

Access your personal information: You can request to view the personal information we hold about you.
Correct your information: You can request corrections to any inaccurate or incomplete information.
Delete your information: You may request to have your personal data deleted, subject to any legal obligations we have to retain the data.
Opt-out of marketing: You can unsubscribe from marketing emails at any time.
To exercise any of these rights, please contact us at [email protected].

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or delivery partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We recommend that you review this policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or how your personal information is being handled, please contact us at:

Phone on (02) 9791 1595
Email: [email protected]
In person at: 23 Canterbury Rd, Punchbowl NSW 2196